Managed VoIP Services

Managed VoIP services cover the full lifecycle of your business phone system: platform selection, number porting, hardware provisioning, network readiness assessment, and cutover, followed by day-to-day administration. After deployment, we handle user moves, adds, and changes, auto attendant and call flow edits, call quality monitoring, carrier escalations, and security controls such as toll fraud monitoring, all under one flat monthly agreement.

Traditional phone systems use dedicated copper lines and on-premises PBX hardware that must be physically maintained and replaced over time. VoIP routes calls over your internet connection and is managed through software. This means lower cost, more flexibility, no bulky hardware to maintain, and features like mobile apps, video calling, and voicemail-to-email included by default.

Yes. Our hosted VoIP and Microsoft Teams Voice deployments are designed for distributed teams. Employees can make and receive calls using a desktop app, mobile app, or physical IP phone from any location. Their business number rings the same way whether they are in the office, at home, or traveling.

We manage the number porting process with your current carrier to transfer your existing phone numbers to the new platform. This process is planned carefully to prevent any gap in service. In most cases, your numbers are ported without any interruption to incoming calls.

Call quality on VoIP depends primarily on network configuration. We assess your internet bandwidth and network infrastructure before deployment, configure Quality of Service (QoS) policies to prioritize voice traffic, and set up redundant carrier connections where required. We monitor call quality after deployment and respond to any degradation reports.

Yes. We have extensive experience migrating from legacy PBX platforms including Avaya, Mitel, Cisco Call Manager, and NEC. We document your current configuration including hunt groups, auto attendants, and call queues, then replicate and improve that configuration on the new platform before cutting over.