We serve clients across Texas and Tennessee with local engineers who know your market. Select a location to see contact details, directions, and hours.
Cyber One Solutions runs a single unified helpdesk and engineering bench across five offices in Texas and Tennessee. Whether you call the headquarters in Houston, the satellite offices in Dallas, Lufkin, or Sevierville, or the Spring datacenter, every ticket is worked by the same team on the same queue. That means consistent service, consistent documentation, and no handoffs between different vendors pretending to be partners.
Existing managed clients should open a ticket through the client portal, by email to support, or by calling the main office number. Tickets opened any of those three ways land on the same queue and are triaged in the order they arrive. For a genuine emergency outside business hours, calling the main line routes directly to the on call engineer rotation for managed clients.
If you are evaluating Cyber One Solutions for the first time, the best path is a thirty minute discovery call. We ask about your current stack, your pain points, any compliance obligations, and the business outcomes you care about. From there we propose a fit assessment, present a scope in writing, and give you time to make an informed decision. There is no pressure and no obligation to move forward.
Our primary service area covers the Texas Gulf Coast, the Dallas Fort Worth metroplex, Deep East Texas and the Piney Woods, the Smoky Mountain corridor in East Tennessee, and remote clients anywhere in the continental United States. Remote support is immediate and on site visits inside any primary service area are typically same day for managed clients.
Accounts payable questions should be addressed to the billing email on your invoice. Vendor and partner inquiries can be sent through the main contact form and will route to the appropriate department. Compliance and security incident reports should be directed to the security contact listed in the security.txt file, which is available at the standard well known path on this domain.
What is your phone number for emergencies?
Managed clients have a dedicated emergency line documented in the onboarding packet. Calling the main office number also works at any hour. Non client emergency calls are handled during business hours only.
Do you offer quotes by email?
Yes. Preliminary quotes for standard services are routinely handled by email. For larger engagements or anything involving compliance scope, we prefer a short discovery call first so the quote reflects your actual environment rather than a rough guess.
How quickly will someone get back to me?
New inquiries submitted during business hours are typically answered the same business day. Inquiries received after hours are answered the following morning. Managed client tickets are acknowledged in minutes, not hours, at any hour of the day.
