Cyber One Solutions runs a single unified helpdesk and engineering bench across five offices in Texas and Tennessee.
Whether you call the headquarters in Houston, the offices in Dallas, Spring, Lufkin, or Sevierville, every ticket is worked by the same team on the same queue.
That means consistent service, consistent documentation, and no handoffs between different vendors pretending to be partners.
The fastest ways to get help.
Existing managed clients should open a ticket through the client portal, by email to support, or by calling the main office number. Tickets opened any of those three ways land on the same queue and are triaged in the order they arrive.
Outside business hours, calling the main line reaches the on call engineer for urgent issues covered by your plan: Silver covers Priority 1 and 2 issues weekdays from 7 AM to 6 PM CST, and Gold covers after-hours remote support 24x7x365.
Bronze does not include after-hours support, so Bronze requests and any other requests outside your plan coverage are worked the next business day.
Prospective clients and first conversations.
If you are evaluating Cyber One Solutions for the first time, the best path is a thirty minute discovery call. We ask about your current stack, your pain points, any compliance obligations, and the business outcomes you care about.
From there we propose a fit assessment, present a scope in writing, and give you time to make an informed decision. There is no pressure and no obligation to move forward.
Service area and response time.
Our primary service area covers the Texas Gulf Coast, the Dallas Fort Worth metroplex, Deep East Texas and the Piney Woods, the Smoky Mountain corridor in East Tennessee, and remote clients anywhere in the continental United States. Remote support comes first.
On-site visits are scheduled by priority, with arrival goals that start at four business hours; those goals are targets, not guarantees.
Gold includes on-site dispatch within our standard coverage area, and Bronze and Silver visits are billed at standard rates.
Billing, vendor, and compliance contacts.
Accounts payable questions should be addressed to the billing email on your invoice. Vendor and partner inquiries can be sent through the main contact form and will route to the appropriate department.
Compliance and security incident reports should be directed to the security contact listed in the security.txt file, which is available at the standard well known path on this domain.
