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Managed IT

Services / Managed IT

Your Entire IT Department.
Delivered as a Flat Monthly Service.

Cyber One Solutions gives you a fully staffed IT department for a predictable monthly rate. Monitoring, helpdesk, patching, documentation, and strategic vCIO guidance are all included with no surprise invoices and no per-ticket fees.

Your environment is monitored continuously, issues are resolved before they become outages, and your leadership stays informed on where technology is taking you. That is what a real IT partner looks like.

Cyber One Solutions has delivered managed IT to businesses across Texas and Tennessee for over seven years. Our clients benefit from a named team that knows their environment, consistent response times, and a single accountable partner for the entire technology stack.

24/7
Monitoring and Support
15 min
Average Response Time
7+
Years Delivering Managed IT
500+
Clients Supported
What's Included

Every Component of a World-Class IT Operation.

Every item below is included in your flat monthly rate. No a-la-carte add-ons for standard services, no per-ticket fees, and no surprise invoices. Click any card for a detailed breakdown of how we deliver it.

Service Tiers

A Service Tier for Every Stage of Growth.

Every tier includes the same integrated security agent. Your tier determines your hours of coverage, onsite support, and strategic resources.

Bronze

Essential managed IT for smaller businesses. 9x5 remote helpdesk with a fully integrated security agent.

What's Included
9x5 remote helpdesk support.
RMM, EDR, and MDR with full SOC coverage.
DNS filtering, PAM, and patch management.
Asset reporting and inventory management.
Preferred
Silver

Everything in Bronze, plus onsite support within the Standard Coverage Area.

What's Included
Everything in Bronze.
Onsite field support within 60 miles of a Cyber One Solutions NOC.
Priority response SLAs.
vCIO advisory and strategic IT roadmap.
Gold

Full-coverage managed IT with 24/7/365 helpdesk, onsite support, and advanced strategic services.

What's Included
Everything in Silver.
24/7/365 remote helpdesk support.
Elevated response SLAs and dedicated escalation.
Dedicated vCIO and compliance framework alignment.
Co-Managed IT

Already Have an IT Person? We Fill the Gaps They Cannot Cover Alone.

Co-managed IT is a service model for businesses that already have one or more internal IT staff. Rather than replacing your team, Cyber One Solutions extends it: 24/7 NOC coverage, a full helpdesk bench, specialist escalation paths, and a security stack that a solo IT generalist cannot realistically maintain alone.

Your internal IT lead stays in place and handles what they handle best. We provide the infrastructure, monitoring, after-hours coverage, and specialist depth that would otherwise require a team of five or more to replicate.

Discuss Co-Managed IT
24/7 NOC Coverage Your Team Cannot Maintain Alone

Your internal IT staff cannot monitor every device around the clock. Our NOC watches your entire managed environment continuously and handles after-hours escalations, so your team is not woken up for every critical alert at 2 AM.

Helpdesk Overflow and Vacation Backfill

We absorb the ticket volume your internal team cannot handle, covering tier 1 through tier 3 support. If your IT lead is on vacation, on a project, or simply swamped, our bench is available without delay.

Security Stack and Patch Management

Endpoint security, patch compliance, and vulnerability management require dedicated tooling and daily attention. We operate the full security layer and maintain compliance across the device fleet so your internal team does not have to.

Specialist Escalation Paths

When a project or incident exceeds your internal team's expertise, we provide escalation to network engineers, security analysts, and cloud architects without requiring you to add headcount or engage a second vendor.

vCIO and Strategic Planning

Internal IT staff are typically too close to daily operations to lead strategic planning effectively. Our vCIO brings outside perspective, budget planning, and roadmap guidance to leadership discussions on a scheduled basis.

Common Questions

Managed IT Questions, Answered.

We answer these questions every day. If you do not see yours here, our team is available by phone or email and will give you a straight answer within the same business day.

Break-fix support is reactive: you call when something is already broken, and you pay by the hour to fix it. Managed IT is proactive: we monitor your environment continuously, resolve issues before they affect your users, and work to prevent problems rather than just respond to them. The result is fewer outages, predictable monthly costs, and a partner who knows your environment inside and out.

Our patch management covers Windows operating system updates, third-party application patches (browsers, Office, Adobe, Java, and more), and server-level patching. Patches are tested before deployment and applied on a defined schedule to minimize disruption. We track compliance across every device and report on any systems that fall behind.

We monitor everything in your managed environment: workstations, laptops, servers, network switches, wireless access points, and firewalls. Each device reports health metrics and event data to our NOC 24 hours a day, 365 days a year. If it is on your network and under management, it is being watched.

Your virtual CIO meets with your leadership team on a scheduled basis, typically quarterly, to review your technology environment, present performance and security metrics, plan upcoming projects, and align IT spending with your business goals. The vCIO also advises on budgeting, vendor selection, and technology roadmap decisions between scheduled reviews.

Yes, and this is how most Cyber One Solutions clients are structured. Managed IT is the operational foundation and can be paired with Managed Cybersecurity for SOC monitoring and EDR, Managed Compliance for HIPAA, GLBA, or FTC Safeguards programs, and cloud management for Microsoft 365 and Azure. A bundled approach gives you a single partner accountable for the entire technology stack.

Bronze is the right starting point for smaller organizations that need foundational coverage without complexity. Silver is the most common choice and fits most growing businesses that want full managed IT with strategic guidance. Gold is designed for multi-site organizations, compliance-driven environments, or businesses that require elevated response commitments and dedicated oversight. Our team will recommend the right tier after a brief discovery conversation.

Related Services

Build on Your Managed IT Foundation.

Managed IT is your operational core. Every additional service is designed to layer on top of a stable, fully managed foundation with one accountable partner.

Managed Cybersecurity

24/7 SOC, EDR, email security, and incident response layered onto your managed IT foundation.

Learn More

Managed Cloud & Microsoft 365

Administration, security, and optimization of your Microsoft 365 and Azure environment.

Learn More

Compliance Management

HIPAA, GLBA, and FTC Safeguards programs supported by your existing managed services.

Learn More

Small Business IT Support

Fully outsourced IT support and security for small and mid-size businesses from ten to several hundred users.

Learn More

Professional Services IT

Managed IT and security for consulting firms, architects, engineers, agencies, and other billable hour businesses.

Learn More

Nonprofit and Education IT

Mission sector priced managed IT for nonprofits, churches, private schools, K12 districts, and higher education.

Learn More

Construction and Trades IT

Mobile first managed IT for general contractors, subcontractors, and specialty trades with jobsite and office coverage.

Learn More

7 Ways Managed Services Help

Read how managed services reduce downtime, improve security, and stabilize IT costs for growing businesses.

Learn More
Free Buyers Guide

Download the Managed IT Buyers Guide.

A complete, plain-language evaluation guide for business owners comparing managed service providers. It includes a 10-point checklist, pricing guidance, red flags, a printable scorecard, and twelve industry playbooks.

  • Compare up to three MSPs on the same objective criteria.
  • Spot low headline prices that hide security and support add-ons.
  • Use an industry-specific playbook for legal, finance, healthcare, construction, manufacturing, and more.
Cover of The Managed IT Buyers Guide
Managed Information Technology

Day to day IT operations handled by a team that treats boring as a feature.

Managed IT from Cyber One Solutions covers the full lifecycle of your technology environment, from user onboarding and endpoint management to server administration, patching, backup, vendor coordination, and strategic roadmap planning.

The goal is an environment that is quiet in the best possible way. When managed IT is done well, users stop thinking about technology and start getting their actual work done.

What is included in a standard engagement.

A standard managed IT engagement includes unlimited remote support during business hours, emergency after hours support for critical issues, endpoint management and patching, server and virtualization administration, backup and disaster recovery operations,

vendor coordination for the platforms you already own, documentation of the environment, and quarterly strategic reviews with a named account team.

The scope is written explicitly in the service agreement so there is no confusion about what is in and what is out.

Lifecycle planning instead of reactive purchases.

We maintain a rolling technology roadmap for every managed client. That roadmap tracks hardware warranty expirations, software end of life, capacity trends, and upcoming projects.

The quarterly review walks through the roadmap with your leadership so capital purchases are planned, budgeted, and timed against your fiscal cycle rather than discovered the week a server fails.

A single queue, a single escalation path.

Every managed IT ticket lands on the same queue regardless of how it was submitted. The queue is worked by our helpdesk and escalations go to senior engineers without the user having to restart the conversation.

For recurring issues, we analyze root cause and apply a fix once rather than reopening tickets on the same underlying problem.

Common Questions

Frequently Asked Questions

How is managed IT different from hourly support?

Hourly support is reactive. You pay when something breaks and the provider is compensated for spending more time on your environment, which is a misaligned incentive.

Managed IT is proactive and prices the ongoing relationship flat, which aligns our incentives with keeping your environment healthy rather than responding to failures.

Can managed IT replace my internal IT staff?

It can, and sometimes it does. Many clients use managed IT to augment an internal IT lead with a full bench of specialists rather than replace a person. Either model works and we scope the engagement around the outcome you actually want.