Non-Profit Propels the Organization Forward

Challenges:

Client sought to relocate their national headquarters to a new building after 20 years at their previous location. The new office was to be custom-designed with improved flow to meet the Client’s operating needs.

Client’s servers and network infrastructure experienced frequent downtime and operated at low efficiency, negatively affecting the organization’s productivity and ability to serve their cause.

Client was constantly struggling with their phone system’s reliability. Phones would lose connection frequently, disrupting Client’s day-to-day work and causing frustrations throughout the business.

Client was concerned about the security of their network and data. Their Board undertook an initiative to study their security approach and improve any gaps that were found in protecting constituent member information and ensuring that systems were secure.

Solutions:

Due to the scope of Client’s needs during the move, Cyber One Solutions assigned a dedicated team, including certified Project Management Professionals and resources certified in Information Technology Infrastructure Library (ITIL), the technology industry’s leading process improvement methodology. The team oversaw communications with Client and key vendors and coordinated Cyber One Solutions internal resources and scheduling to ensure the right skill sets were engaged at the right time. The team produced a complete project plan and provided hands-on management of the move process to ensure timing, budget, and functionality goals were met. The move was completed ahead of schedule and with minimal downtime.

Cyber One Solutions stabilized Client’s network by installing Active Directory, migrating the organization’s email services to Office 365, and consolidating their server data at the Cyber One’s colocation facility with HyperV devices. These actions ensured that Client had access to their data and email without overburdening aging on-site hardware, as well as improved the efficient performance of the remaining hardware.

We implemented a phone system solution that allowed for greater reliability and productivity throughout their remote offices, historic sites, and field offices across the nation while remaining scalable to their needs. With features such as four digit dialing, their new phone system’s ease of use has made a more connected and collaborative workforce.

We introduced Client to our wide range of security services. Cyber One Solutions is an experienced Managed Security Service Provider (MSSP), and provides service from a virtual Chief Information Security Officer (vCISO) and 24×7 coverage from our Security Operations Center (SOC) as part of our Security Information and Event Management (SIEM) program.

Our vCISO provides security consulting by fully understanding internal needs and the progress of the ongoing security services. Through SIEM and the actions of the Cyber One’s SOC, Client’s systems are continually monitored and any threats receive immediate response.